Gmail has a Problem with Pictures in Email

Written by Alan Friday, 6 May 2011 08:00

It’s hasn’t been well publicized, but some user of Gmail are having problems sending or forwarding email that contain pictures, also known as HTML email.  The problem is not widespread, and I can’t claim to have experienced it personally, but a friend, who forwards a lot mail, now forwards a lot of text with blank boxes contained within them.

He asked me for help and I looked into the issue and found he was not alone.  In fact, I found that Google is aware of the issue, but it doesn’t seem they are in a hurry to fix it.  Perhaps that’s because it affects a relatively small amount of the user base, but if it affects ANYONE it should be a priority.  But, that’s where a large company with a free service gets you – 0 customer support.

gmail utf 8 encoding problem Gmail has a Problem with Pictures in Email

From the Gmail Help page

I passed this information along to my friend and he tried the approaches mentioned, but without luck – switching from default to UTF-8 and change the subject line both made no difference.  I also nosed around online looking for solutions or work-around, but without much luck.  I could only verify that the problem existed for a some users and that there is no consensus for a solution.

It’s a major problem, but for only a few people.  However, it’s kind of important to those few so, hopefully, Google will get on the ball instead of dropping the ball with this.


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 Gmail has a Problem with Pictures in Email


Alan is the owner and editor of Making Windows Easy. In addition to writing about technology he is also an avid distance runner and hiker. Read More

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